GEnuine quality guarantee

We cannot guarantee all actual products will be exactly the same shown on the picture as it is only artist impression only.

However, we guarantee all the products are of their genuine quality

Return & Refund Policy

Goods sold are not refundable.
Goods sold are returnable within 7 days from the date of goods received by below reason :

  • Incorrect/wrong item(s) cause by qstonline.com
  • Manufacturer defect
    • With the conditions :
      • The goods/products must be in good condition; no replacement allowed, if the goods/products has been used, tampered or damaged by customer.
      • The returned goods/products must be attached together with original receipt
      • Packaging or labeling must be in good conditions as per original shipping container received

Note: Please be informed that there are goods/products that are strictly not returnable & replacement, due to its product content, usage guidelines, shelf life, expiry time, storage condition and other related characteristics. Each good/product may vary accordingly.
At qstonline.com, we take this great measure to ensure the highest quality of goods/products to all customers.

Procedure

i) Request Replacement

Please call our customer care at 603-6203 3293 or mail us at admin@qstonline.com

ii) Ship It Back

Please return the goods to warehouse stated in consignment note.

Note: You will be responsible paying for your own shipping costs for returning item(s). Shipping costs will not be treated as an consideration for replacement. We will not be responsible if your shipment of goods/products are lost during the return transit.

iii) Replacement

Once inspected, checked and confirmed the returned goods/products, we will initiate replacement to you.
Customers will received their replacement within 14 working days, depending the availability of the replacement products.